Delete your account
Last updated: August 2026
This page explains how to delete your Booomtag consumer account and the data attached to it. It applies to the Booomtag app for Android and iOS and to the same account on app.booomtag.com. You can delete the account yourself from inside the app, or ask us to do it by email if you no longer have access.
1. Delete it yourself in the app
Open the Booomtag app, or sign in at app.booomtag.com, go to Profile, and choose Delete account at the bottom of the page. Type your own email address to confirm, and the request is registered immediately. You are signed out and your account stops working right away.
2. Or ask us by email
If you cannot sign in, for example because you lost access to the email address or phone number on the account, send a deletion request to info@booomtag.com from the address you registered with, or describe the account so we can locate it. We may ask one or two questions to confirm the account is yours, so that nobody else can have your data deleted. We handle the request within 30 days, and normally much sooner.
3. What gets deleted
Deleting the account removes your sign-in details, your profile information such as name, phone number, date of birth, place of residence and region preference, every product you registered together with the wallets you organised them in, your notifications, your emergency (ICE) contacts, the documents and photos you uploaded to a product, and your profile picture. Tags you registered are released, so the physical tag can be registered again by whoever owns the item next.
4. A 30-day grace period, then it is permanent
A deletion request is reversible for 30 days, so an accidental or regretted deletion is not the end of your wallet. Within that window, email info@booomtag.com and we restore the account. After 30 days an automated job destroys the data for good and it cannot be recovered, not by you and not by us.
5. What we keep, and why
A small amount of data outlives the account because we are required to keep it or because it no longer identifies you. Our compliance log keeps a record that a deletion was requested and carried out, which is the proof that we honoured your request. Scan events stay in our statistics without the account they belonged to, so they can no longer be traced back to you as a person. Where an order or invoice exists, Dutch tax law obliges us to keep the accounting record for seven years. None of this is used to contact you or to rebuild a profile.
6. Brand and business accounts
This page covers consumer accounts. If you use Booomtag Connect at connect.booomtag.com on behalf of a brand, account and brand data are governed by the agreement with that brand. Email info@booomtag.com and we will walk through what can be deleted and what we have to retain for the contract.
7. Your other privacy rights
Deletion is one of your rights under the GDPR. You can also ask for access to your data, a correction, a copy to take elsewhere, or a restriction on how we use it. Our privacy statement explains all of them, and you can always reach us at info@booomtag.com.